Shipping
I need 3-5 days to made the jewel, more if it is more personalized.
I send all the orders for Express Shipping.
International orders with DHL EXPRESS. It takes 1-2 days to arrives.
Shipping to Spain is with Correos Express, it takes 1 day.
Note that in summer or Christmas time or another vacation time, the shipping time can be more long.
I can’t take responsability about the fees, but I try to send it as a gift.
I can’t deliver to P.O. Boxes.
I send you a tracking number when I shipping your order.
Gift mode
I send the jewel with a kraft gift box, and I send and extra gift for you (usually a little africa bracelet).
If you want, I can write a gift note inside the package, for a birthday present or another occasion.
Returns
Contact me within: 14 days of delivery.
Ship item back within: 21 days of delivery.
I don’t accept cancellations. But please, contact me if you have any problem with your order.
Cant’t be returned
Personalized or custom jewels unless it arrives damages.
Returns
I accept return of the standar jewels, not personalized (no heart location changed or engraved). I offer a full refunt (except shipping costs) whithin 15 days of receivement.
You need refund the jewel to me and when I receive the jewel I refund the money with the same way that you payed.
The shipping of the return is covered by the buyer.
Legal notice and conditions of use
In order to comply with Article 10 of Law 34/2002 on Services of the Information Society and Electronic Commerce, we inform the users of our data:
Social denomination: Mar Pallarès López ( Africandreamland Jewelry )
Registered Office: Apdo. de Correos 44 08242-Manresa (Barcelona)
NIF: 43727935J
E-mail: info@africandreamland.com
Website: https://africandreamland.com
1. Object:
Mar Pallarès as responsible for the website, makes available to users this document, which regulates the use of the website https://africandreamland.com and with which it intends to comply with the obligations provided by Law 34/2002, Services of the Information Society and Electronic Commerce (LSSICE or LSSI), as well as informing all users, regarding what the conditions are of use of the website.
Through the Web, Africandreamland jewelry facilitates users access and use of different services and content made available through the web.
Any person accessing this website assumes the role of user (hereinafter The User), and implies full and unreserved acceptance of each and every one of the provisions included in this legal notice, as well as any other legal provisions that may be of application.
As users, you have to carefully read this Legal Notice in any of the occasions that enter the web, as this may suffer modifications since AFricandreamland jewelry reserves the right to modify any type of information that may appear on the website, without there being an obligation to pre-advise or inform users of these obligations, being sufficient the publication on the website.
2.- Legal Notice and Conditions of Access and Use of the Web:
2.1. Free access and use of the web.
Access to the web It is free for all Users. However, the products offered on the web are subject to the payment of a specific price to the general conditions of contracting.
2.2. Veracity of the information.
All the information provided The User must be truthful. For these purposes, the User guarantees the authenticity of the data communicated through the completed forms. It will be the responsibility of the User to keep all the information provided toAfricandreamland jewelry permanently updated so that it responds, at every moment, to its real situation. In any case, the User will be solely responsible for false or inaccurate statements made and the damages caused to the provider or third parties.
2.3. Minors.
For the use of the website, minors must always obtain the consent of their parents, guardians or legal representatives, who are ultimately responsible for all acts carried out by minors under their care. The responsibility in the determination of specific contents to which minors access corresponds to those, that is why, if they access inappropriate content through the Internet, they will have to establish mechanisms in their computers, in particular computer programs, filters and blocks, that they allow to limit the available contents and, in spite of that they are not infallible, they are of special utility to control and to restrict the materials to which the minors can accede.
2.4. Obligation to make correct use of the Web.
The User agrees to use the Web in accordance with the Law and this Legal Notice, as well as morals and good customs. For this purpose, the User shall refrain from using the site for illegal or prohibited purposes, which are harmful to the rights and interests of third parties, or which in any way may damage, disable, overburden, deteriorate or prevent the normal use of computer equipment or documents, files and all kinds of content stored on any computer equipment of the provider.
In particular, and as an indication, but not exhaustive, The User agrees not to transmit, disseminate or make available to third parties information, data, content, messages, graphics, drawings, sound or image files, photographs, recordings, software and , in general, any kind of material that:
(to) be contrary, despise or attempt against fundamental rights and public liberties recognized constitutionally, in international treaties and other current norms;
(b) induce, incite or promote criminal, demeaning, defamatory, violent or, in general, contrary to the law, moral and public order;
(c) induce, incite or promote discriminatory actions, attitudes or thoughts because of sex, race, religion, beliefs, age or condition;
(d) is contrary to the right to honor, to personal or family privacy or to the person’s own image;
(and) in any way prejudice the credibility of the provider or of third parties; Y
(F) constitutes illicit, deceptive or disloyal advertising.
3.- Exclusion of Guarantees and Liability:
Mar Pallarès ( AFricandreamland jewelry ) You are exempt from any type of liability derived from the information published on this website, provided that this information has been manipulated or introduced by a third party.
This website has been revised and tested to work properly. In principle, the correct operation can be guaranteed 365 days a year, 24 hours a day. However, AFricandreamland jewelry does not rule out the possibility that there are certain programming errors, or that there are causes of force majeure, natural disasters, strikes, or similar circumstances that make it impossible to access the website.
Mar Pallarès ( AFricandreamland jewelry ) does not grant any guarantee nor is liable, in any case, for damages of any kind that may arise from the lack of availability, maintenance and effective operation of the website or its services and contents;of the existence of viruses, malicious programs or harmful contents; of the illicit, negligent, fraudulent use or contrary to this Legal Notice and Conditions of Use; or the lack of legality, quality, reliability, usefulness and availability of the services provided by third parties and gestures available to users on the website.
Mar Pallarès ( AFricandreamland jewelry ) is not liable under any circumstances for damages that may arise from the illegal or improper use of this website.
4.- Cookies:
This website uses cookies (small information files that the server sends to the computer of the person accessing the page) to carry out certain functions that are considered essential for the proper functioning and visualization of the place. The cookies used have, in any case, a temporary nature, with the sole purpose of making navigation more efficient, and they disappear when the user’s session ends.
Under no circumstances will cookies be used to collect personal information.
For more information, see our Cookies policy.
5.- Links (Links):
From the website it is possible that it is redirected to contents of third websites. Since from the web we can not always control the contents introduced by third parties, Mar Pallarès ( AFricandreamland jewelry ) does not assume any responsibility regarding these contents. In any case, Mar Pallarès ( AFricandreamland jewelry ) It states that it will proceed to the immediate withdrawal of any content that may contravene national or international legislation, morals or public order, proceeding to the immediate withdrawal of the redirection to these websites, informing the competent authorities of the content in question.
Mar Pallarès ( AFricandreamland jewelry ) not responsible for the information and stored content, by way of example, but not limiting, in forums, chats, blog generators, comments, social networks or any other means that allows third parties to publish content independently to the website of the provider .
However, and in compliance with the provisions of art. 11 and 16 of the LSSICE, Mar Pallarès ( AFricandreamland jewelry ) is made available to all users, authorities and security forces, and actively collaborating in the withdrawal or, when necessary, the blocking of all content that may affect or contravene national or international legislation, third party rights or morality and public order.
In the event that the User considers that there may be any content that could be susceptible to this classification, please notify the administrator of the website immediately.
6.- Protection of Personal Data:
Mar Pallarès ( AFricandreamland jewelry ) is deeply committed to compliance with personal data protection regulations and guarantees full compliance with the obligations laid down, as well as the implementation of the security measures provided for in the European Data Protection Regulation and Spanish data protection regulations.
For more information, see our Privacy Policy.
7.- Social Networks:
Mar Pallarès ( AFricandreamland jewelry ) is present in social networks. The treatment of the data that the users include in the same [making followers in the social networks (and / or realizing any bond or action of connection through these)] will be governed by this section, as well as by the conditions of use, privacy policies and regulations for access and use of the social networks in question and previously accepted by the user.
Mar Pallarès ( AFricandreamland jewelry ) will process your data in order to inform you of the activities and products through these social networks, as well as for any other purpose that the regulations of the Social Networks allow, but will not be responsible for their privacy policies.
The publication of contents is prohibited:
– That they are allegedly unlawful by national, community or international regulations or that they carry out activities that are allegedly unlawful or contravene the principles of good faith.
– That threaten the fundamental rights of people, lack of courtesy in the network, annoy or may generate negative opinions in our users or third parties and in general whatever the contents Mar Pallarès ( AFricandreamland jewelry ) consider not appropriate.
– And in general that contravene the principles of legality, honesty, responsibility, protection of human dignity, protection of minors, protection of public order, protection of privacy, consumer protection and intellectual and industrial property rights.
Also, Mar Pallarès ( AFricandreamland jewelry ) reserves the right to withdraw, without notice from the website or from the corporate social network, those contents that are considered inappropriate.
8.- Intellectual and Industrial Property:
The website, including but not limited to the programming, editing, compilation and other elements necessary for its operation, the designs, logos, texts, photographs and / or graphics are property of Mar Pallarès ( AFricandreamland jewelry ) or, if necessary, have the license or express authorization by the authors. All the contents of the website are duly protected by the rules of intellectual and industrial property.
Regardless of the purpose for which they were intended, the total or partial reproduction, use, distribution and public communication require prior written authorization from Mar Pallarès ( AFricandreamland jewelry ) . Any use not previously authorized by the Mar Pallarès ( AFricandreamland jewelry ) It will be considered a serious breach of the author’s intellectual or industrial property rights.
Designs, logos, texts and / or graphics unrelated to Mar Pallarès ( AFricandreamland jewelry ) and that may appear on the website, belong to their respective owners, being themselves responsible for any possible dispute that may occur regarding them. In any case, Mar Pallarès ( AFricandreamland jewelry ) It has the express and prior authorization by them.
Mar Pallarès ( AFricandreamland jewelry ) recognizes in favor of its owners the corresponding rights of industrial and intellectual property, not implying the mention or appearance on the website, of the existence of rights or any responsibility of Mar Pallarès ( AFricandreamland jewelry ) about them, as well as support, sponsorship or recommendation by the same.
To make any kind of observation regarding possible breaches of intellectual or industrial property rights, as well as any of the contents of the website, you can do so through the email above.
9.- Applicable Law and Jurisdiction:
For the resolution of disputes or issues related to this website or the activities in this developed, will be applicable Spanish law, to which the parties expressly submit, being competent for the resolution of all disputes arising or related with its use the Courts and Tribunals of Barcelona ( Spain ).
Terms and Conditions for Purchase
On the one hand, the supplier of the products: Mar Pallarès López ( Africandreamland Jewelry ) with registered office at Apdo. de Correos 44 08242-Manresa (Barcelona) Spain NIF 43727935J and contact email: info@africandreamland.com being the owner of the website www. africandreamland.com exposes this contractual document that will govern the contracting of products through the website.
And on the other, The User – Client registered on the website with their personal data, over which they have full responsibility for use and custody, being responsible for the veracity of the personal data provided to the provider.
BOTH ACCEPT this document, and implies that The User:
- You’ve read, you understand and you’re agree with this text.
- That is a person of legal age and with sufficient capacity to contract.
- That assumes all the obligations set forth herein.
- You have read and accept these general conditions of purchase from the moment you purchase any product offered.
This document can be printed and stored by the Users.
Mar Pallarès López ( Africandreamland Jewelry ) makes available to them the e-mail address info@africandreamland.com to raise any questions about these conditions.
These conditions will have an indefinite period of validity and will be applicable to all the hirings made through the website of www.africandreamland.com .
Mar Pallarès López ( Africandreamland Jewelry ) reserves the right to unilaterally modify these General Conditions, without affecting the goods or promotions that were acquired prior to the modification, in order to improve the products offered. In any case, before buying the products, these general conditions must be consulted.
It is advisable that you keep a copy of the data contained in the purchased products.
Mar Pallarès López ( Africandreamland Jewelry ) is not responsible for the consequences that may result from improper use of the products for sale on the web.
The liability of Mar Pallarès López ( Africandreamland Jewelry ) for the products supplied is limited to the amount thereof, The User waives any liability to the provider for any reason in any case of dissatisfaction of the products purchased on the website, as well as possible failures, slow access or errors in accessing the web, including loss of data or other information that may exist in the computer or network of the user accessing the web.
Mar Pallarès López ( Africandreamland Jewelry ) is a company specialized in the sale of costume jewelery . Mar Pallarès López ( Africandreamland Jewelry ) sells its products online through its website and / or by phone.
Object of the Contract:
1.1 Scope of Application: The purpose of this contract is to regulate the contractual relationship of sale between Mar Pallarès López ( Africandreamland Jewelry ) and the User at the moment in which he accepts these conditions of purchase during the online contracting process by checking the corresponding box . These CGC will apply from the day the order is placed.
The contractual relationship of purchase involves the delivery, in exchange for a specific price and publicly exposed through the website, of a specific product.
1.2 Territory of Application: The virtual store of info@africandreamland.com is active throughout Spain and internationally .
1.3 Ability to Hire: To be able to place an order you must be of legal age and have the capacity to contract.
1.4 Acceptance of the Client: The validation of an order through the web info@africandreamland.com is done by email and also implies the automatic acceptance of the CGC. These conditions are available on the web or, if you wish and request, we can make it available to you by email.
1.5. Modification of the General Conditions of Contract: Mar Pallarès López ( Africandreamland Jewelry ) reserves the right to make changes and / or modifications to these GCC. We advise our clients to check them regularly. In the event that these changes or modifications were introduced once an order was placed, the conditions in effect on the date on which the order was placed will apply.
Information provided on the Web:
2.1 Publication of Prices: Exceptionally the prices of the products shown on our website can be specified in the wrong way and show a lower price than the corresponding one. When this happens, and if we have confirmed your order, we will contact you immediately in order to issue a new order confirmation with the correct price. In the event that the corresponding price is higher, you may cancel your order and we will reimburse you for any amount you have already paid.
2.2 Product Information: The information contained in our advertising, brochures, other written material, on our website or provided by our agents or employees is an invitation to make a deal. This information does not constitute an offer to supply any product on our part.
The contents of www.africandreamland.com are constantly being updated and updated to offer our clients the most complete and detailed information possible. Due to this, it is possible that the contents may show, on exceptional occasions, provisional information about some products.
In case the information provided does not correspond to the characteristics of the product, the customer will have the right to rescind his purchase without any cost on his part.
All contractual information on the website is displayed in Spanish (Spanish) and communication with customers and users, as well as the formalization of the contract, will be made in this language, although, if desired, the client can do so. another language always indicating it before starting the contracting procedure.
2.3 Availability of the Product (s): There may be times when it is impossible to supply all products because they are not in stock or available at the time of purchase. In these cases, we will contact you to give you a choice between the following options:
- a) choice of an alternative product, with characteristics similar to the product to be replaced;
- b) the communication of your availability, in case you prefer to wait for the product to be available again in the store.
If you decline our suggestions, the order related to these products will be canceled and any amount paid for them will be refunded.
2.4 Right of Cancellation: Mar Pallarès López ( Africandreamland Jewelry ) reserves this action (right of cancellation) to send a specific product that does not meet the quality requirements imposed on all products of www.africandreamland.com . In the event that this lack of quality is detected, the Customer Service of Mar Pallarès López ( Africandreamland Jewelry ) will suggest a replacement product and, if the replacement is not to the customer’s liking, the cost will be reimbursed. of said product.
2.5 Orders 24 hours a day, every day of the year: The hours of reception of orders is twenty-four (24) hours three hundred and sixty-five (365) days of the year, although orders placed after nineteen (19) will not be processed. hours, staying for the next business day in (Spain Time). Orders received during the weekend will be processed early the following Monday, or the first business day.
2.6 Fraud: If Mar Pallarès López ( Africandreamland Jewelry ) suspects or detects any anomaly or fraud, reserves the right to cancel the transaction for security reasons.
Purchase procedure:
The User, in order to access the products offered by Mar Pallarès López ( Africandreamland Jewelry ) , must provide freely and voluntarily the personal data that will be required, which will be treated in accordance with the provisions of the current regulations regarding data protection, Regulation (EU) 2016/679 of April 27, 2016 (RGPD) on the protection of natural persons with regard to the processing of personal data and the free circulation of these data, Organic Law 15 / 1999 of December 13 (LOPD) relative to the protection of personal data and Royal Decree 1720/2007, of development of the LOPD, detailed in the Legal Notice and Privacy Policy of this website.
This website allows the purchase through the purchase functionality as a guest. In this purchase mode, you will only be asked for the essential information to process your order. Once the purchase process is finished, you will be offered the possibility to register as a user or continue as a non-registered user.
The contracting procedure will follow the following steps:
- Choose the product by clicking on it, and it will be added automatically in the “shopping cart”.
- If you want to add more products, you must select the option “Continue shopping”. If you have mistakenly added one that you did not want, you must click on the option to remove it from the shopping cart. In the shopping cart you will see the items, the quantity, the price and the total amount. Once all the products have been chosen, taxes, charges and discounts will be calculated according to the payment and shipping data entered.
- Once you have chosen the product (s), you must click on the final tab to place the order. When you click on this option, the purchase confirmation will appear (summary of the order placed, your data and chosen form of payment).
- Once the purchase is confirmed, a screen of observations will appear, where you can indicate the delivery time; a check box that must be marked as it is the acceptance of these General Procurement Clauses and the Privacy Policy.
- To finish the process, you must click on the Finish button
In any case, the contracting platform of Mar Pallarès López ( Africandreamland Jewelry ) will inform the User, once the contracting procedure is finished, via email with respect to all the characteristics, price, transport methods, date of contracting and estimation of delivery of the purchased product.
If there is any type of error in the indicated address or in any other point of the order, you must notify it immediately to the e-mail address that will appear on the web to proceed to correct this error.
If you have any questions, you can contact our customer service through email info@africandreamland.com
Mar Pallarès López ( Africandreamland Jewelry ) also offers phones in Spain subject to the cost of your telephone operator.
Shipping:
The shipping costs will be applied in the following way:
The delivery time is usually between 3-4 working days, depending on the destination population and the payment method chosen. This term is understood as long as the availability of the goods has been confirmed and the full payment of the order has been verified.
Mar Pallarès López ( Africandreamland Jewelry ) will not assume any responsibility when the delivery of the product fails to take place, as the data provided by the user, false, inaccurate or incomplete.
The delivery will be considered made at the moment in which the carrier has placed the products at the disposal of the User and the latter, or the delegate thereof, has signed the document of reception of the delivery.
It is up to the User to verify the products upon receipt and expose all the reservations and claims that may be justified in the delivery receipt.
Prices and Terms of the Validity of the Offers:
All the prices displayed in the store include the VAT in force at the time of purchase. All the prices that appear on the website are valid except for typographical errors or end of stock and in any case they will be expressed in the Euro currency (€). Said prices, unless expressly stated otherwise, do not include shipping, handling, wrapping, shipping insurance or any other additional services and attachments to the purchased product.
(TAX ON ADDED VALUE: In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of products will be understood to be located in the territory of application of VAT Spanish if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla.The applicable VAT rate will be the legally valid at all times depending on the specific article in question.In the orders to the Canary Islands, Ceuta and Melilla , deliveries will be exempt from VAT by application of the provisions of article 21 of Law 37/1992, without prejudice to the application of taxes and duties in accordance with the regulations in force in each of these territories.)
The payment made to Mar Pallarès López ( Africandreamland Jewelry ) will entail the issuance of an invoice in the name of the registered User. This invoice will be automatically sent to the email address provided by the User, as well as sent along with the product purchased.
The prices applicable to each product will be those published on the website and applied automatically by the contracting process in the last phase of the same. The User assumes that, in any case, the economic valuation of some of the products may vary in real time. In any case this will always be previously communicated to the users.
In the case of promotions of limited duration, the discount of the promotion will be applied as long as the order has been registered during the promotion period.
The data recorded by the different payment methods constitute a proof of the date on which the financial transactions were carried out and will serve to determine if said order is or is not subject to promotion.
For any information about the order, the User can contact through the customer service phone of Mar Pallarès López ( Africandreamland Jewelry ) or via email to the address provided.
Payment Methods:
Below, we detail the available systems:
6.1 Payment by Credit or Debit Card: The User must have a valid credit or debit card, where he must specify all the digits of the card number in the corresponding form. The transaction is formalized at the time of placing the order. We only accept payments with secure cards in which authentication of your identity is carried out as cardholder according to the method established by your bank, through secure electronic commerce (” Verified by Visa” and “MasterCard SecureCode “). The order can not be taken into account and will not be processed until the payment has been authorized by your bank or cashier.
It uses the system called SSL ( Secure Sockets Layer ), payment system in a secure environment because it allows the encryption of the information transmitted during the transaction, ensuring the confidentiality of it.
6.2 PayPal: Once the purchase is finished, if this form of payment is chosen, you will be redirected to the official PayPal website where you can make the payment. Once the payment is made correctly, your order will be finalized and an email with the summary of your purchase will be sent. Pressing the button “Back to the web” will return to the web to see the order and print it. PayPal has its own privacy policies and Mayte Soler Romero does not have any responsibility over them.
Delivery of Orders:
7.1 Delivery Address: The delivery of orders will be made at the delivery address freely designated by the User. Thus, the provider assumes no responsibility for when the delivery of the product does not occur as a result of the data provided by the user are false, inaccurate or incomplete or when the delivery can not be made for reasons beyond the company’s shipments, assigned for this purpose, as is the absence of the recipient.
The delivery time of the order will be during normal business hours.
Notwithstanding the foregoing Mar Pallarès López ( Africandreamland Jewelry ) has taken the measures required of a diligent merchant so that the delivery can be made within the agreed time, so no liability can be imputed against the provider.
Mar Pallarès López ( Africandreamland Jewelry ) will put all the means at your disposal so that your order is delivered within the term that appears on our website at the date of issuance of the order confirmation.
7.2 Delivery Deadlines: correspond to those fixed in the file of each product. In the case of products not available at the time of purchase, our Customer Service Department can provide you with availability information and a delivery deadline.
If you have requested several products in the same order, keep in mind that they may have different availability dates, in which case you could receive them on different dates. Please note that, in the absence of availability of any of the references at the time of shipment, you have the right to cancel the order at any time before sending it by contacting our Customer Service through the following address Email : info@africandreamland.com indicating the order number.
7.3 Shipping Confirmation: At the time of delivery of the order to our carrier we will send shipping confirmation to the email address you provided when placing the order. In the shipping confirmation we will indicate the corresponding tracking number so that you can track it through the website of our carrier.
7.4 Damages in Delivery: The products are delivered in secure packaging. If at the time of delivery it was visible and clearly visible, without the need to handle the shipping packs or the product’s own packaging, that a product has defects caused by damage caused by transport or it is seen, in the same way, a error in the received merchandise, The Customer must detail this fact in the receipt that signs the carrier and immediately contact the email info@africandreamland.com within 24 hours after receipt, to be able to urge the return of the affected product or products and proceed to replace them with another one in optimal conditions or, to reimburse the price paid for the same, as you indicate in this email.
A proof of delivery without any damage report is equivalent to a product with the packaging in perfect condition. Likewise, if damage is detected in the product once the package is opened and the packaging is in perfect condition, the customer has 24 hours from reception to contact the email info@africandreamland.com After 24 hours of delivery no claims for damages will be accepted. the product.
Right of Withdrawal:
8.1 Right of Withdrawal: The User has 14 calendar days, counted from the date of delivery of the product, for the return of the same (Article 71, Law 3/2014, of March 27). If you are not satisfied with the product or any of the products of your order, you can exercise your right of withdrawal, filling in the form attached to these conditions, with your order number (to obtain the refund of the amount of the product / s within of the maximum term of the fourteen (14) calendar days following the reception of the order) together with your contact information. Unless the return is made for defects in the product, the expenses related to the shipment will be assumed by The User. The product must be returned in its original packaging and in perfect condition.
We will provide you with a return number and instructions for the return procedure. You must send it to us through the mail info@africandreamland.com or by postal mail, always within 14 calendar days of receipt of the order. After this period, you can only request the return or exchange of the products for technical reasons subject to the guarantee of said product (s).
You must return the product with all the elements with which it was delivered, without damage or wear marks of any kind, and that does not denote an improper use of the good or different from the proper nature of the same to the address that we have provided.
It is advisable to return it in its original packaging, in case it is not possible, the product will suffer a depreciation in value. The Customer will be responsible for the packaging and protection of the products he / she sends, as well as the expenses derived from the shipment.
As long as the products are returned within a period of 14 calendar days, with no damage or wear marks whatsoever and complying with the requirements established in this section, with the return number that we will have provided, we will refund the total amount of the purchase.
Remember that in any case the product should include:
– Return number provided
– Order number
– Date of purchase and exercise of withdrawal
Information of interest (optional):
– Reasons for the return
– Information that you believe is necessary or of interest to process the return
8.2 Return of Defective Product: The User must inform Mar Pallarès López ( Africandreamland Jewelry ) of the lack of conformity with the product within 14 calendar days from when he became aware of it. In the event that the product is defective of origin, you must send an email to info@africandreamland.com with the order number and explaining the reason for the return. Our Customer Service will contact you via email or phone call indicating how to proceed to send the defective product and providing you with a return number.
The product (s) of the order must be returned to the address that we will provide with all the elements with which it was delivered in perfect condition, without damage or marks that denote an inappropriate use of the good or different to the nature of the same.
Once the defective product is received complying with these requirements and it is verified that the product (s) have a manufacturing defect, we will contact you to arrange the repair, replacement, reduction or termination of the contract. In any of the above cases, the expenses derived will be borne by Mar Pallarès López ( Africandreamland Jewelry ) .
8.3 Return of Product not Defective: When the product has no defect and its return has been motivated by ignorance, Mar Pallarès López ( Africandreamland Jewelry ) will contact you to indicate the steps to follow for the recovery of the product.
The shipping costs derived from the return of a product that does not present any defect or defect to the user will be borne by the customer and Mar Pallarès López ( Africandreamland Jewelry ) will not proceed with this shipment until having received the advance payment of transport costs . Verification by Mar Pallarès López ( Africandreamland Jewelry ) that the product resulting from the return presents damage resulting from misuse or poor protection during shipment may result in the cancellation of the Guarantee or cause a decrease in the value of the product.
8.4 Return for Error in the Order by Mar Pallarès López ( Africandreamland Jewelry ) : When the product does not correspond to the order, due to some error attributable to the company, the User must communicate it by mail to the company as soon as possible. as possible ; Mar Pallarès López ( Africandreamland Jewelry ) will bear the cost of collecting the product sent by mistake and delivery of the corresponding to the order placed.
8.5 Verification of Returns: The verification and verification of the products to be returned will be borne by Mar Pallarès López ( Africandreamland Jewelry ) who, once in their facilities, will verify that they are received complying with all the requirements established in section 8.1. Failure to comply with these requirements may result in the cancellation of the Guarantee or cause a decrease in the value of the product.
In case of missing any of the elements, the product will be returned to your home with a note indicating the missing content.
8.6 The right of withdrawal can not be applied in the following cases:
- If the product does not appear in perfect condition.
- If the packaging of the product is not the original or it is not in perfect condition. The original packaging must protect the product so that it is received in perfect conditions, being forbidden the use of seals and adhesive tapes applied directly on it.
- When the product is open without being able to prove that it has not been used.
- When they are personalized products or those that, due to hygienic reasons or other legally established exceptions, are not susceptible of this right.
Refunds:
9.1 Reimbursement of Shipping Costs: If you request the refund of the return shipping costs, you must send the products by standard mail (ordinary letter). The responsibility for the shipment lies exclusively with the transport company or medium contracted for that shipment. The extra expenses derived from the contracting of fast delivery services will be borne by the customer.
9.2 Refund for Refund: In the case of return, the refund of the amounts paid will be made through the means of payment used in the purchase. Mar Pallarès López ( Africandreamland Jewelry ) will not refund the amount or make any return of merchandise until the receipt and state of packaging and accessories of the product object of the return or change in our warehouse has been verified.
9.3 Term of Reimbursement: the reimbursement will be made within a period of 15 business days from receipt and verification of the conditions of receipt of the shipment. The maximum period to make the established payment is 1 month. To proceed with the refund you must give us the following information:
– return number
– invoice number and order
– IBAN + 20 digits of your bank account.
9.4 Mar Pallarès López ( Africandreamland Jewelry ) declines the reimbursement of the amounts if:
– the products are used or deteriorated, or their use has exceeded their nature.
– the products are missing some element.
Applicable guarantees and after-sales services:
10.1 Guarantee: All products offered through the website are completely original, unless otherwise indicated in its description.
All products have a guarantee period of 1 year, according to the criteria and conditions described in Law 3/2014, of March 27, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, except in exceptional cases where it may be of different duration.
10.2 Defective Products: In case of defective product, Mar Pallarès López ( Africandreamland Jewelry ) must proceed with the repair, replacement, price reduction or termination of the contract (as applicable), which will be free for the user. Mar Pallarès López ( Africandreamland Jewelry ) is responsible for the lack of conformity that manifests itself within a period of 1 year from delivery, provided that Mar Pallarès López ( Africandreamland Jewelry ) is informed of the lack of conformity within 2 months from that he had knowledge of her.
10.3 Assumptions of Cancellation of Guarantee: The guarantee does not apply in the following cases:
– Deterioration created by adaptations, adjustments or modifications made on a product without written agreement with the manufacturer,
– Expenses related to maintenance, repair or exchange for parts due to normal wear and tear,
– Breakdowns and deterioration of accessories,
– Deterioration created by improper use of the product, inappropriate use, disrespect for the instructions for use with regard to its use and maintenance or improper installation,
– Damages generated by non-accredited persons or the user,
– Damage caused by accidents, lightning, floods, fires or any other cause that is not the responsibility of the manufacturer,
– If the model or serial number of the product shows any modification,
– Use of the product outside the family and private setting, for example, in intensive professional use, or
Online Dispute Resolution (Online Dispute Resolution )
In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between The User and Mar Pallarès López ( Africandreamland Jewelry ) without having to resort to the courts of justice, through the intervention of a third party, called the Dispute Resolution Body , which acts as an intermediary between both. This body is neutral and will dialogue with both parties to reach an agreement, and may finally suggest and / or impose a solution to the conflict. Link to the ODR platform: http://ec.europa.eu/consumers/odr/
Nullity and Inefficacy of the Clauses:
If any clause included in these General Conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only that provision or the part of it that is null or ineffective, subsisting the General Conditions in everything else, having said disposition, or the part of it that was affected, by not putting.
Applicable Law and Jurisdiction:
These conditions will be governed or interpreted in accordance with Spanish legislation in matters that are not expressly established. Mar Pallarès López ( Africandreamland Jewelry ) and The User agree to submit any dispute that may arise from the provision of the products or services subject to these Conditions, to the Courts and Tribunals of the address of Mar Pallarès López ( Africandreamland Jewelry ) (if it is a legal entity ) or the user (if he is a natural person).
Comments and suggestions:
Your comments and suggestions will be welcomed. We kindly ask you to send us such comments and suggestions through our contact form.
In addition, we have official claim sheets available to consumers and users. You can request them by email at info@africandreamland.com
ANNEX: RIGHT OF WITHDRAWAL
For the attention of:
Name: Mar Pallarès
NIF : 43727935J
Address: Apdo de Correos 44 08242- Manresa (Barcelona)
Email: info@africandreamland.com
Data of the good / benefit to be abandoned:
Order / invoice number: ______________________________________________
Order date / invoice: ___________________________________________
Date of receipt of the product / service: ___________________________
Product / service description: __________________________________
_______________________________________________________________
_______________________________________________________________
Consumer / user data:
First name: __________________________________________
NIF: ______________________________________________
Home: _________________________________________
Population: _________________________________________
Phone: __________________________________________
Email: __________________________________
Right of withdrawal:
In accordance with article 68 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, I inform you that I am withdrawing from the contract of sale of the good / benefit described above, for which I would be grateful if you could contact me through the contact information provided, to notify me that this request has been made.
Date of the request:
Signature of the consumer / user:[/vc_column_text][/vc_column][/vc_row]